Privacy Policy

Wake Robin Window Cleaning ("we," "us," or "our") respects your privacy. This page explains what personal information we collect through this website, how it's used, and who it's shared with.

1. Information We Collect

When you request a quote through our website, we collect the information you provide in that form, typically your name, phone number, email address, and service address. We use a third-party form provider, Tally, to process these submissions. We also collect information automatically through cookies and similar tracking technologies used by our analytics providers (see Section 6).

2. How We Use Your Information

We use the information you submit to respond to your quote request, schedule service, and communicate with you about your appointment. The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

3. SMS / Text Messaging

If you provide your phone number, we may contact you by phone or text about your quote request and scheduled appointments. Message types include appointment confirmations, technician status updates (such as on the way or arrival notices), and service updates (such as rescheduling or cancellation).

Messages are sent individually by our team, not through automated mass texting. By opting in, you agree to receive SMS messages from Wake Robin Window Cleaning related to customer care as described above.

You may opt in to receive SMS messages in the following ways:

• Verbally, by providing consent during a phone conversation with our team

Message frequency varies based on your service activity. You can generally expect 1–5 messages per appointment (e.g., confirmation, on-the-way notice, and any rescheduling updates). Message and data rates may apply.

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of text communications at any time by replying STOP to any message. For help, reply HELP, or contact us at contact@wakerobinwc.com or (423) 427-2044.

4. Payment

We do not process payments online. Payment is collected in person by cash or check, so we do not collect or store any card or banking information through this website.

5. Data Retention

We retain your personal information for as long as necessary to provide services to you and for our business records. You may request deletion of your data at any time by contacting us (see Section 10).

6. Third-Party Services

Our quote form is hosted by Tally (tally.so), which processes form submissions on our behalf. We also use Google Analytics and Vercel Analytics to understand how visitors use this site. These third parties' use of your information is governed by their own privacy policies.

7. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights

As a customer located in Tennessee, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any future communications at any time

To exercise any of these rights, contact us using the information in Section 10.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or want your information removed from our records, contact us at contact@wakerobinwc.com or (423) 427-2044.